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Market watch

Every Swiss carrier now offers eSIM. At three of them the QR code arrives by post.

The question is no longer whether a Swiss carrier supports eSIM. They all do. On 27 August we checked each one on its own site. What has become interesting is how you get there: at three carriers the QR code arrives by post, at one only on request from customer service, and at five you switch yourself in the customer portal.

The short version

  • All 23 carriers in our comparison support eSIM. From the network operators down to the discounters, without exception.
  • 14 activate the eSIM free of charge. At the top end sits CHF 59 in a Salt store.
  • At Salt, Lidl Connect and Post Mobile the QR code arrives by post. No starting straight away, even though that is exactly what eSIM is for.
  • Mucho hands out an eSIM only on request. New customers have to order and activate a physical SIM first.

Where eSIM loses its advantage

The practical gain of an eSIM is time: no waiting for the post, no shop visit, no plastic in your wallet. At Swisscom and Sunrise that is precisely how it works. Sunrise states that all its plans and prepaid products are eSIM-capable and that an existing SIM can be converted in self-service. Swisscom offers the eSIM for existing plans, free and usable immediately.

At three carriers it is different. Salt writes on its own eSIM page: "Enjoy quick activation once you have received your eSIM voucher by post." The same applies to Lidl Connect and Post Mobile.

That is no coincidence. All three run on the same Salt platform. Order an eSIM there and you wait for a letter with a QR code, so exactly as long as for a plastic card.

Migros Mobile also sends the code by letter, but on a schedule: roughly two working days before the plan goes live.

The most awkward route runs through customer service

Mucho answers the question in its own help pages with "Yes, the eSIM is available at MUCHO", but attaches two conditions. Existing customers have to request the switch from customer service, by form or by phone. New customers cannot order the eSIM directly at all: they order a physical SIM first, activate it, and only then request the switch.

At GoMo it is similar but shorter. New customers pick the eSIM straight at checkout. Anyone already a customer has to go through chat support, the MyGoMo self-service area does not offer it.

Who can switch on their own

At five carriers the switch happens without talking to anyone: Swisscom, Sunrise, Coop Mobile, Migros Mobile and Galaxus. At Galaxus you pick "switch to eSIM" in the cockpit, the old SIM goes inactive automatically and the QR code arrives by email.

Two limits that appear on no marketing page: spusu supports no smartwatches at all, the Apple Watch included. At iWay the same exception applies to the Apple Watch.

Every carrier with fee, route and network sits side by side in the eSIM guide. Availability there comes straight from our database and is rewritten with every export.

Sources

Compare eSIM carriers in detail

Every carrier with its activation fee, how you get the eSIM and which network it runs on, in one table. Availability comes straight from our database.

To the eSIM guide →
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